We produce our garments in factories in Kathmandu, Bali and India. Since the earthquake in Nepal last year we had to call on some help from our fabric suppliers and so now we also make some of our garments in China - this helped relieve the pressure in Nepal and also allowed us to ship more goods by sea cargo and reduce our carbon footprint.
We have been working with some these factories since the early days of the brand. They are medium sized, family run businesses that have grown with us over the years, in turn helping each other to shape the business we are today. Generally it is very rare that we see workers from any of our factories leave their jobs.
Since the beginning Komodo's business ethics have always been a priority and it’s always been important that the way in which we manufacture our products be sensitive to the environment and that the people involved at every step of the process are treated with respect, receive a fair wage and are not expected to work in uncomfortable or hazardous conditions. We visit our factories regularly and always discuss logistical improvements with them. We are proud that our main Nepali knit factory has now switched to solar power after a few years of discussions! In the end our main role is to simply be a good customer to these factories, to order well, to pay them well and beyond that to encourage them to think and act fair and green - we are proud of the suppliers we work with.
We can see at first hand how these facilities are run and meet the people that we are indirectly employing. We can report they are a happy bunch and always glad to see us !
The following outlines the standards that we expect of all the suppliers we use to bring you our collections...
No child labour or forced labour
In accordance with the International Labour Conventions (ILO) no child labour will be used in the production of our garments. The factories used by Komodo do not employ any underaged employees. Factories are required to keep an employee register and age certification is mandatory in order to sign a contract of employment.
No Exploitation of Work Force
Exploitation of the local workforce still does occur in today's globalized economy. So it is important to be vigilant. Typically employees work a 42-hour week, their wages being paid regularly with overtime being voluntary and paid. Workers are entitled to a 1-hour break in every 8-hour shift. They also have one day a week off and are allowed to observe religious and cultural holidays of which there are many. Factories work with time cards systems in order to log hours worked by their staff. Almost all workers making Komodo receive more than average and more than minimum wages for their roll.
No-Discrimination Employment Policy
Our factories do no discriminate against employees based on race, colour, sex, religion, political affiliation or social origin.
Regular Meetings are held between the owners of the factories and their staff whereby any grievances or complaints the workforce might have is addressed and resolved.
Additional Employee Benefit
These differ between factories, but include programs like residential dormitories, food allowances and internal medical insurance programs.
We insist that all our suppliers pay their staff a decent living wage.
Health and Safety
Staff receive training dependant on the nature of their work, so that any occupational hazards can be avoided. All machinery is regularly inspected; maintenance records kept and full operating instructions are available to employees. Only trained staff are allowed to handle any hazardous materials. First aid training is provided to managers.
Fires in garment factories have been all over the news in recent years and have led to too many deaths that could have been avoided if basic fire safety policies had been followed. We expect our CMT (cut make trim) factories to hold fire safety certificates issued by local government, subject to regular inspections.
Basic hygiene throughout factories is expected to be of a high standard, particularly in communal staff areas, for example sleeping dormitories and food preparation areas.
Our concern for our manufacturing partners is that they try to reduce waste and recycle as much as possible. However, when waste unavoidably arises as a by-product of the production process we make sure our factories dispose of it in clean, safe and environmentally friendly way. All factories sell their scrap waste to recycling units. Every factory does its best to conserve energy and run efficiently.
You can return all goods to receive a refund, exchange or credit - if you do so within 21 days from the date of delivery.
If you have received the wrong item or faulty - please contact our customer service before returning: firstname.lastname@example.org / +44 (0)207 722 3523
Our delivery partners continue to provide service. However, until further notice our office is operating reduced opening hours. Orders and returns will be processed twice a week on Monday's and Thursdays. Please be aware that your refund or exchange may take a few days longer to arrive during this time.
All return items must be sent with a completed returns form. CLICK HERE TO PRINT ADDITIONAL RETURNS FORMS
Customer is liable to pay the cost of all returns, unless the wrong item is delivered or the product is faulty. In these cases please contact our customer service before sending at email@example.com
Please note that the goods must be returned in their original unworn condition and with all packaging and tags intact. Please complete in full the returns form that was came with your order.
In the case of underwear, lingerie and swimwear items, unless faulty these can only be returned if they are unworn, have their hygiene strips in place and if tried on, were done so while wearing existing underwear.
For health and safety reasons, earrings are the only product that cannot be refunded or exchanged under any circumstance.
We request that all goods are returned within 21 days from the date of delivery.
We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags.
Komodo will not accept returns for any non-faulty items or items that have been worn and tags removed. Upon receipt of an order, if any item has been received with no tags, customers should notify us by email as soon as possible if they wish to return them.
In all circumstances you must complete the Returns Form in full. We reserve the right to refuse returns if this procedure is not followed.
For your protection we strongly recommend that you use a recorded-delivery service or a courier that will offer proof of delivery. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received by Komodo.
Return items should be sent to: KOMODO, 77c King Henry's Road, London, NW3 3QU, UK
Exchange items will only be dispatched after the returned goods have been received with a completed returns form and have undergone a quality control check.
Please ensure you have read and understood thoroughly ‘How to return or exchange an item’ before exchanging goods.
All items must be returned to us following the guidelines and conditions above before a refund can be issued.
Refunds to you will normally be made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser's credit/debit card or Paypal account - excluding shipping charges unless faulty (please see above).
As stated in our Delivery Policy, international customs duties and sales taxes are non-refundable for shipments outside the European Community (EU).
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for thepurchase of any item within seven working days of delivery.
However, we regret that we cannot accept cancellations of orders where the item has been worn, not in its original condition or without all its packaging and tags.
In the case of underwear, lingerie and swimwear items, unless faulty these can only be cancelled if they are unworn, have their hygiene strips in place and if tried on, were done so while wearing existing underwear.
To cancel this contract, please contact us giving the reason for the return as "Contract cancellation". Please package the relevant item safely & securely and send it to us with the original delivery slip so that we receive it within seven working days of the date that the item was delivered to you.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
This Returns policy does not affect your statutory rights as a consumer.
If you have any further questions on our returns policy please contact us here : CONTACT CUSTOMER SERVICE or call us on +44 (0)207 7223523