Orders

What should I do if there is an incorrect item or an item missing from my order?

Please contact our friendly Customer Care Team. We will be happy to send you the correct item or the one that is missing. In the case of an incorrect item being sent, please return it to us and we will refund you the postage costs. 

The item that I ordered is faulty. What should I do?

Please contact our Customer Care Team. We will exchange the garment for you if we still have it in stock or we will provide you a full refund for the faulty item. You don’t need to return the faulty item to us…you could give it to a charity!

The item that I want is sold out. Will it come back?

We produce our collections in small quantities in an effort to stop the culture of overproduction. So, when it’s gone – it’s gone… you can always contact us by email and enquire… you never know – we will do our best to help you!

I am having problems accessing or buying from your website. What should I do?

Please contact our Customer Care Team. We will be happy to investigate the issue and find a solution for you.

Delivery 

How can I check where my order is?

You can check the status of your order through the tracking number you have received from us when we dispatched your order.

When can I expect the delivery of my order?

Please take a look at our Shipping Page for a full list of the delivery details. 

Is it possible to change my delivery address?

You can contact our Customer Care Team and change the details of your delivery address. Please do it in the shortest time possible after you’ve placed your order to ensure it can be changed before the order has been dispatched.

Do you ship internationally?

Yes, we ship to the UK, Europe and outside Europe.

Returns 

How can I return an item to Komodo?

You can return all items to receive a refund, exchange or credit - if you do so within 14 days from the date of delivery. All return items must be sent with a completed return form. For more info please take a look at our Returns Page.  

Do you charge for returns?

The customer is liable to pay the cost for the returns unless the wrong item is delivered or the product is faulty. For more info please take a look at our Returns Page. 

When can I expect my refund?

Refunds will be made within 7 days after receiving your return. The refund will be transferred to the credit card or PayPal account which you used to make payment when ordering. You will get a notification email that advises we have issued the refund.

Can I return an on-sale item?

Yes, you can return an item bought at sale price. You can request an exchange, credit or refund to the value that you paid.

What if I don’t have a returns form?

Don’t worry! CLICK HERE TO PRINT ADDITIONAL RETURNS FORMS 

Chritsmas Returns

We offer an extended seasonal returns window. Any purchases made from 1st November can be returned for exchange, credit or refund up to 31st January.

Payments

How can I pay on Komodo website?

Products

Are your products all organic?

Yes...no…it’s complicated! Our cotton is all organic and our fabrics are eco, but they are not necessarily completely organic. We use a lot of eco fabrics: cotton, hemp, bamboo, rayon, wool…For a full detailed list of our fabrics please take a look at Our Fabrics page!

Where are your products made?

We produce our garments sustainably in factories in Kathmandu, Bali, India and China. If you want to know more, take a look at Our Factory Code of Conduct page!

What certifications does Komodo have?

We are SOIL Association and GOTS. We are a member of the Ethical Fashion Forum. 

Are your products vegan?

Yes, except for our wool products. Please feel free to contact us for more specific information.

Is your wool organic?

Our wool is not currently certified organic. All our merino wool products are certified from non-mulesed sources and carry the WOOLMARK® seal of quality.

What are your buttons made from?

Our buttons are made from Corozo – this is a natural plant based resin with the look, feel and strength of plastic with the advantage of being completely biodegradable.

Size guide

Which size is the model wearing?

Internships

We have a revolving internship programme available for a minimum of 3 months in our e-commerce department.

If you would like to apply, please send your CV and Cover Letter at hello@komodo.co.uk