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Shipping

☣️ CORONAVIRUS UPDATE

Our delivery partners continue to provide service. However, until further notice our office is operating reduced opening hours. Orders and returns will be processed twice a week on Monday's and Thursdays. Please be aware that your order may take a few days longer to arrive and next day delivery is not possible during this time.

 


 

UK

Order value under £50 = £3 Standard Shipping

Order value over £50 = FREE Standard Shipping

Standard shipping sent via Royal Mail -Delivery 2-3 working days

  


 

EUROPE

EU customers will be required to pay import duty on all orders with total value over 150€

Order value under 150€ = 6€ Standard Shipping

Order value over 150€ = FREE Shipping

Sent via FedEx

Delivery 7-10 working days

 


 

UNITED STATES

Order value under $150 = $15 Shipping

Order value over $150 = FREE Shipping

Sent via Royal Mail / FedEx

Delivery 5-7 working days (depending on state) 

 


 

REST OF THE WORLD (Outside EU)

Order value under 200€ = 15€ Shipping

Order value over 200€ = FREE Shipping

Sent via Royal Mail, UPS, DHL - Delivery 7-10 days (depending on country)

NB. Customers are liable to pay any local import duty & taxes to courrier upon delivery

 


 

PLEASE NOTE

All orders are sent using signed, trackable courrier services (depending on size & weight of the package). If there is no-one at the address to sign for the delivery either redelivery will be attempted by the courier or a card will be left with details on how to rearrange delivery or where your package is being held for collection.

Our office hours are 10am-6pm Monday to Thursday. All orders are processed up to noon every day. Orders received after this time will be sent out on the next working day (Monday to Thursday).

Orders placed on Saturday, Sunday and UK public holidays will be shipped on the next working day (Monday to thursday).

You are liable to pay cost of return shipment for any unwanted items. Komodo will only cover return expenses if you have received a faulty or wrong item - if you have received a faulty or wrong item please contact shop@komodo.co.uk