You can return all goods to receive a refund, exchange or credit - if you do so within 21 days from the date of delivery.
If you have received the wrong item or faulty - please contact our customer service before returning: shop@komodo.co.uk / +44 (0)207 722 3523
☣️ CORONAVIRUS UPDATE
Our delivery partners continue to provide service. However, until further notice our office is operating reduced opening hours. Orders and returns will be processed twice a week on Monday's and Thursdays. Please be aware that your refund or exchange may take a few days longer to arrive during this time.
Returns
All return items must be sent with a completed returns form. CLICK HERE TO PRINT ADDITIONAL RETURNS FORMS
Customer is liable to pay the cost of all returns, unless the wrong item is delivered or the product is faulty. In these cases please contact our customer service before sending at shop@komodo.co.uk
Please note that the goods must be returned in their original unworn condition and with all packaging and tags intact. Please complete in full the returns form that was came with your order.
In the case of underwear, lingerie and swimwear items, unless faulty these can only be returned if they are unworn, have their hygiene strips in place and if tried on, were done so while wearing existing underwear.
For health and safety reasons, earrings are the only product that cannot be refunded or exchanged under any circumstance.
We request that all goods are returned within 14 days from the date of delivery.
We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags.
Komodo will not accept returns for any non-faulty items or items that have been worn and tags removed. Upon receipt of an order, if any item has been received with no tags, customers should notify us by email as soon as possible if they wish to return them.
In all circumstances you must complete the Returns Form in full. We reserve the right to refuse returns if this procedure is not followed.
For your protection we strongly recommend that you use a recorded-delivery service or a courier that will offer proof of delivery. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received by Komodo.
Return items should be sent to: KOMODO, 77c King Henry's Road, London, NW3 3QU, UK
Exchanges
Exchange items will only be dispatched after the returned goods have been received with a completed returns form and have undergone a quality control check.
Please ensure you have read and understood thoroughly ‘How to return or exchange an item’ before exchanging goods.
Refunds
All items must be returned to us following the guidelines and conditions above before a refund can be issued.
Refunds to you will normally be made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser's credit/debit card or Paypal account - excluding shipping charges unless faulty (please see above).
As stated in our Delivery Policy, international customs duties and sales taxes are non-refundable for shipments outside the European Community (EU).
Cancelling an item
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for thepurchase of any item within seven working days of delivery.
However, we regret that we cannot accept cancellations of orders where the item has been worn, not in its original condition or without all its packaging and tags.
In the case of underwear, lingerie and swimwear items, unless faulty these can only be cancelled if they are unworn, have their hygiene strips in place and if tried on, were done so while wearing existing underwear.
For health and safety reasons, earrings are the only product that cannot be refunded or exchanged under any circumstance.
To cancel this contract, please contact us giving the reason for the return as "Contract cancellation". Please package the relevant item safely & securely and send it to us with the original delivery slip so that we receive it within seven working days of the date that the item was delivered to you.
For your protection we strongly recommend that you use a recorded-delivery service or a courier that will offer proof of delivery. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received by Komodo.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
This Returns policy does not affect your statutory rights as a consumer.
If you have any further questions on our returns policy please contact us here : CONTACT CUSTOMER SERVICE or call us on +44 (0)207 7223523
